Cancellation & Refund Policy

1. Cancellation Time Rule

• Cancellations must be requested at least 12 hours before departure time
• Late cancellations may not be eligible for refund

2. Cancellation Charges

• LKR 200 will be deducted per booking
• Service fee is strictly non-refundable

3. Refund System (Wallet Based)

• Refunds are not sent to bank accounts
• Refund balance is credited to iBus.lk Wallet
• Wallet is linked to user mobile number account
• Wallet balance can only be used for future bookings on iBus.lk

4. Agent Bookings Refund Rule

• Agent bookings are not refunded to wallet or bank
• Customers must request refund directly from the agent
• iBus.lk does not control agent-level refund settlements

5. Booking Type Rule

• Cancellation applies per booking, not per seat
• Each booking is treated as a single transaction

6. Non-Refund Cases

• No refund for cancellations after allowed time window
• No refund for missed buses due to passenger fault
• Service fees are never refundable

7. Processing Time

• Wallet refunds are processed within system-defined timelines
• Operator-related refunds depend on approval rules

8. Policy Updates

iBus.lk may update cancellation rules when required without prior notice