Frequently Asked Questions

Everything you need to know about bus booking on iBus.lk

Booking & Tickets

You can book both bus and van tickets easily through the iBus.lk website or mobile app. Simply enter your departure and destination points, select your travel date, and choose either a bus or van service based on availability. After that, pick your preferred seat or vehicle option, enter passenger details, and complete the payment to confirm your booking.
Yes. You can reserve tickets for family members, friends, or colleagues.
Yes, subject to seat availability and booking cut-off times.
An account is optional on the website but required when booking through the mobile app.
Booking details cannot be edited directly. You may cancel and make a new booking if eligible.
Your ticket will be sent via email and SMS after successful payment.
No. You can show your ticket digitally when boarding.

Payments & Security

We accept major debit cards, credit cards, and selected online payment methods.
Yes. All transactions are processed through secure and trusted payment gateways.
Your information is kept confidential and used only for booking and travel-related services. Please refer to our Privacy Policy for more details.

Travel & Boarding

Available boarding locations are displayed during the booking process.
Simply present your ticket confirmation, either on your phone or as a printed copy.
The bus operator will provide updates whenever possible. Eligible passengers will receive a refund for canceled trips.
Real-time tracking is currently unavailable. Please contact the operator for updates.
No. Pets are generally not permitted unless approved by the bus operator.

Cancellations & Refunds

You can cancel eligible bookings through the iBus.lk platform before the operator's cancellation deadline.
Refund eligibility depends on the cancellation policy of the selected bus operator.
Approved refunds can be credited to your bank account or retained in your iBus.lk wallet for future bookings.
You will be eligible for a full refund or wallet credit.
Missed journeys are generally non-refundable unless otherwise stated by the operator.

Customer Support

You can reach our support team via: Phone / WhatsApp: +94 77 994 4154; Email: info@ibus.lk
Contact our support team and provide your booking reference number along with any relevant screenshots.
Our customer support team is available daily to assist with booking and travel-related inquiries.
We welcome your feedback and suggestions through our hotline, WhatsApp, or email.