Privacy Policy

1. Introduction

iBus.lk respects your privacy and is committed to protecting your personal information while using our bus and van booking platform.

2. Information We Collect

We collect the following data:

Mobile number (used for login and account creation)
OTP verification data for authentication
Optional email address
Booking details and travel history
Payment transaction details
Device and usage information such as IP address and browser type

3. Account System

Accounts are automatically created using your mobile number during booking or login
SMS OTP is required for authentication
Email is optional and used for booking communication

4. How We Use Your Data

We use your information to:

Process bookings and generate tickets
Authenticate user identity via OTP
Send booking confirmations and alerts
Provide customer support
Improve platform performance

5. Data Sharing

We may share limited data with:

Bus and van operators for booking fulfillment
Payment gateways for transaction processing
Technical service providers for system support
Legal authorities if required by law

6. Wallet & Refund Data

Wallet is linked to your mobile number-based account
Refunds may be credited to your wallet depending on booking rules
Wallet is non-transferable and non-withdrawable unless stated
Wallet is used only for iBus.lk bookings

7. Data Security

We use secure encryption and industry-standard protection to safeguard user data and transactions.

8. Communication

SMS is used for OTP and booking updates
Email is optional and not required for using the platform
Users may receive service notifications via SMS or WhatsApp

9. Your Rights

Users can:

Access their account via mobile number
Update optional email information
Request support for account-related issues

10. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be published on our platform.

11. Contact

Email: info@ibus.lk
Phone / WhatsApp: +94 77 994 4154